We package each item with care in CD Mailers and/or Bubble Padded Mailers to ensure that they arrive in original condition to each customer. Unfortunately, once the package has left our warehouse and is under the care of the Postal Service we cannot guarantee it's treatment. We apologize and sympathize with anyone who receives such damaged package. Most commonly effected are international orders that spend extended period of time in transit making their way from the Midwest of the USA to remote parts of the world. If you should receive a damaged CD Case, we would be happy to evaluate a refund or store credit equal to the value of a new CD Case equalling roughly $1.00. Simply send us a ticket explaining the damage along with a photo of the case and we'll be happy to assist.